Located at the University of Alberta’s main campus in the Students’ Union Building (SUB), Counselling & Clinical Services (CCS) is a professional agency which is part of the university’s Health & Wellness Services (HWS). CCS is staffed by Registered Psychologists and psychologists-in-training (Master’s and Doctoral-level practica students as well as Doctoral Residents) who are supervised by senior staff. The team also includes Registered Nurses who handle intake and triage and psychiatrists. The agency has access to physicians, social workers, and a nutritionist. CCS is open to all students currently enrolled at the University of Alberta. Services include individual and group psychological treatment/counselling as well as: (a) initial consultation (intake); (b) psycho-educational workshops that address our primary presenting issues; (c) couples counselling, (d) psychiatric assessment and follow-up, and (e) consultations and workshops for staff.
The goal of CCS is to provide the highest quality and most accessible professional psychological service to students experiencing personal, emotional, or academic difficulties. Secondary goals include being a training facility for graduate-level psychology students and providing consultation to the University of Alberta community. CCS currently serves a population of approximately 40,100 students representing all the Canadian provinces and territories as well as approximately 156 other countries. All have access to free counselling services through CCS. The age range of clients at CCS varies greatly, while approximately 50% of clientele are between 18 and 22 years old. Common presenting concerns include:
- Depression/suicidal ideation
- Family pressures/conflict
- Anxiety
- Relationship issues
- Anger
- Academic problems
- Self-esteem issues
- Lack of motivation
- Loss and grief
- Procrastination
- Poor communication skills
- Addiction / Substance abuse
- Sexual identity issues
- Eating disorders
- Isolation
- Adjustment to university life
- Sleep disturbance
- Perfectionism
- OCD
- PTSD
Our team at CCS has a unified commitment to the profession of psychology. We understand the importance of effective training and we are dedicated to advocating for training and ensuring that future psychologists are amply prepared for a successful career in the field. We view it as our responsibility as professionals to offer a thoughtful, diverse, and informed training experience and as such, view our training program as central and fundamental to our clinic.
The residency at CCS exposes residents to a wide variety of experiences. Residents are expected to undertake the following duties: intervention (including individual and group therapy and psychoeducational workshops), assessment (in the form of initial consultations), individual and group supervision, and supervision of master's practicum students. In addition, residents attend seminars, case consultation meetings, team meetings, a book club, in-services and peer supervision. Residents conduct a program evaluation project throughout their residency year and are provided ample time for administrative tasks, such as case prep and case notes.
Each resident is provided with a private office where they may see clients, conduct meetings, and complete their administrative tasks. Specifically designed for the purposes of counselling, each office is equipped with: (a) appropriate furnishings; (b) lockable door and sound-dampened walls to protect privacy; (c) a telephone with a private line; (d) a filing cabinet to organize and protect sensitive documents; and (e) a computer with the capacity to book clients if desired (otherwise the receptionists can do this as well). Residents also have access to a group room, professional books and career information, and an observation room designed with a one-way mirror for live counselling supervision and the provision of reflecting team counselling.
This residency setting also boasts several unique and helpful features for doctoral residents. The site is staffed by three full-time receptionist/office assistants who ensure that all staff and trainees can spend their time on client-related issues rather than scheduling, filing and administrative tasks. Further, residents have access to the additional technologies and technology support available through the UAlberta Information Services & Technology. Lastly, residents have access to the myriad of informational services provided by the university’s extensive libraries, from books and journals to educational media as well as the CCS staff’s comprehensive resource sharing drive.